Your privacy, handled with care

Proaucs (“Proaucs”, “Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard your personal information when you access or use our website, products, services, and related platforms (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

We may collect information that identifies, relates to, describes, or is capable of being associated with an individual or business.

A. Personal Information

We may collect personal information when you:

• Visit or interact with our website.
• Register for an account.
• Submit enquiries or contact forms.
• Participate in auctions, bids, events, or promotions.
• Request quotations or services.
• Complete Know Your Customer (KYC) or compliance requirements.
• Communicate with us via email, telephone, WhatsApp, or other channels.

Depending on the nature of your interaction, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Postal or business address
• Company name and designation
• PAN, GSTIN, CIN, Import Export Code (IEC), or other regulatory identification numbers, where applicable
• Trade mark, patent, or other intellectual property registration details, where required
• Business profile, products, services, licences, and compliance documentation
• Payment or billing information, where applicable
• Any other information voluntarily submitted by you.

You may choose to browse certain sections of our website anonymously. However, some Services may require you to provide personal information.

B. Non-Personal Information

We may automatically collect certain technical and usage information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Internet service provider
• Date and time of access
• Pages visited and browsing behaviour
• Referring URLs
• Cookies and similar technologies
• Digital Signature Certificate (DSC) information, where applicable
• System logs and diagnostic information.

Our website uses cookies and similar technologies to improve functionality, analyse website performance, enhance security, and personalise your experience.

You may configure your browser to refuse or delete cookies. Please note that disabling cookies may affect the availability or functionality of certain features of the Services.

We may process your information for legitimate business purposes, including to:

• Create and manage user accounts.
• Verify user identity and regulatory compliance.
• Provide, operate, and improve our Services.
• Facilitate auctions, transactions, and marketplace activities.
• Respond to enquiries and customer support requests.
• Process payments and maintain transaction records.
• Send service-related communications and account notifications.
• Provide updates regarding auctions, products, services, or regulatory matters.
• Improve website functionality, security, and user experience.
• Detect, investigate, and prevent fraud, abuse, or unauthorised activities.
• Comply with applicable laws, regulations, legal processes, and governmental requests.
• Enforce our Terms of Use and other contractual rights.

Where required by applicable law, we will process your personal information only with your consent or another lawful basis permitted under applicable law.

We implement reasonable technical, administrative, and organisational safeguards designed to protect your personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

These measures include, where appropriate:

• Secure servers and encrypted communications.
• Access controls and authentication mechanisms.
• Periodic security monitoring.
• Restricted access to sensitive information.
• Protection of user credentials and transaction records.

While we strive to use commercially reasonable measures to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

We may disclose your information in the following circumstances:

• With your consent.
• To facilitate transactions requested by you.
• To our affiliates, service providers, logistics partners, payment processors, technology providers, and professional advisors who assist in operating our Services.
• To government authorities, regulators, law enforcement agencies, courts, or statutory bodies where required by applicable law.
• To protect our legal rights, property, users, or the public.
• In connection with a merger, acquisition, restructuring, sale of assets, or similar corporate transaction.

We may also disclose aggregated or anonymised information that does not identify any individual.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal, regulatory, tax, accounting, or reporting obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, it will be securely deleted, anonymised, or disposed of in accordance with applicable laws and our internal retention policies.

Subject to applicable law, you may have the right to:

• Access your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal information, where legally permissible.
• Withdraw consent for processing where consent is the legal basis.
• Request information regarding the processing of your personal information.
• Contact us regarding any privacy-related concerns or grievances.

To exercise these rights, please contact us using the details provided below.

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of such third-party websites. We encourage you to review their respective privacy policies before providing any personal information.

Our Services are intended for individuals who are at least 18 years of age and for businesses. We do not knowingly collect personal information from children. If we become aware that personal information of a child has been collected in violation of applicable law, we will take reasonable steps to delete such information.

We reserve the right to modify or update this Privacy Policy at any time. Any changes will become effective upon publication on this page, unless otherwise required by applicable law.

Your continued use of the Services following the posting of changes constitutes your acceptance of the revised Privacy Policy.